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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2	ISO IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 3	Fundamental Concepts and Principles of Service Management and the SMS Based on ISO IEC 20000-1:

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q31-Q36):

NEW QUESTION # 31
What is an audit observation?

A. A recommendation that has to be actioned
B. A non-fulfilment of a requirement
C. A finding against an area which is NOT in the scope of the standard
D. A conformity to the standard where there is an opportunity for improvement

Answer: D

NEW QUESTION # 32
Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

A. name of the organization
B. service management processes used for
C. number of resources required for
D. names of suppliers involved in

Answer: A

NEW QUESTION # 33
What is not an input to manage continual improvement?

A. Relevant directives from top management
B. Problem records
C. Optimized resource utilization or risk reduction
D. Governance of process operated by other parties

Answer: D

NEW QUESTION # 34
How can an organization determine the effectiveness of the service level management process?

A. By defining service levels
B. By checking contracts with suppliers
C. By monitoring service level targets
D. By reporting on all incidents

Answer: C

NEW QUESTION # 35
How are ISO/IEC 20000 Parts 1, 2, and 3 used?

A. Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider
B. A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3
C. Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way
D. It is mandatory for a service provider to conform to all parts of the standard

Answer: C

NEW QUESTION # 36
......

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PECB ISO-IEC-20000-Foundation Free Practice | New ISO-IEC-20000-Foundation Exam Discount

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

New ISO-IEC-20000-Foundation Exam Discount | Reliable ISO-IEC-20000-Foundation Test Materials

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q31-Q36):

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