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パススルーのSIAMP復習問題集 &資格試験のリーダープロバイダー &素敵なSIAMPトレーニング資料
P.S.GoShikenがGoogle Driveで共有している無料の2025 EXIN SIAMPダンプ:https://drive.google.com/open?id=1bLD0SPXTw8E72pUtLpRCziv5CSOkkjyL
GoShikenにあるソフトウェアバージョンは、SIAMP実際の試験の3つのバージョンの1つであり、当社の専門家によって設計されています。 ソフトウェアバージョンの機能は非常に特殊です。 たとえば、ソフトウェアバージョンは実際の試験環境をシミュレートできます。 SIAMP試験問題を購入すると、同様の実際の試験環境を楽しむことができます。 また、教材のソフトウェアバージョンは、コンピューターの数に限定されません。 SIAMP準備試験をためらわずに購入してください。多くのメリットが得られ、SIAMP試験に確実に合格します。
EXIN SIAMP 認定試験の出題範囲:
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SIAMPトレーニング資料 & SIAMP難易度受験料
GoShikenは頼りが強い上にサービスもよくて、もしSIAMP試験に失敗したら全額で返金いたしてまた一年の無料なアップデートいたします。
EXIN SIAM Professional Exam 認定 SIAMP 試験問題 (Q29-Q34):
質問 # 29
The ZYX Board of Directors decided that the proposal from SIAMRUS for ZYXUK was not suitable to be used for the whole of the group, and asked the ZYXS IT Director to lead the creation of a new SIAM strategy.
This new SIAM strategy has now been approved by the NEWGEN Executive Steering Board.
What is the best approach to ensure that the ZYXUK Management Board supports the implementation of this SIAM Strategy?
- A. Provide financial incentives to buy into the strategy for ZYXUK stakeholders who are not yet convinced
- B. Delay the implementation of the strategy until the ZYXUK Management Board has formally approved it
- C. Ensure that the ZYXUK stakeholders understand how their perspective has been considered within the strategy
- D. Ensure that each ZYXUK Management Board member is teamed with a member of the strategy team they know
正解:C
解説:
* Stakeholder Engagement:Successful implementation of the SIAM strategy requires buy-in from all key stakeholders, including the ZYXUK Management Board.
* Perspective Consideration:Demonstrating that the perspectives and concerns of ZYXUK stakeholders have been considered helps in gaining their support. It shows that the strategy is tailored to address their specific needs and challenges.
* Communication Strategy:Clear and transparent communication about how stakeholder feedback has been incorporated can alleviate concerns and build trust.
* Alternative Approaches:
* Delaying implementation (Option A) can stall progress and may not address underlying concerns.
* Teaming board members with strategy team members they know (Option B) might help but does not ensure understanding and buy-in at a strategic level.
* Financial incentives (Option D) may be seen as coercive and can undermine genuine commitment to the strategy.
* Conclusion:Ensuring stakeholders understand how their input has shaped the strategy is the most effective approach to securing their support and facilitating smooth implementation.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Stakeholder Engagement and Management
* SIAM Professional Body of Knowledge (BoK), Strategic Alignment Sections
質問 # 30
The ZYX Board of Directors is considering which SIAM structure should be selected for the ZYX SIAM model What is most likely to influence the selection?
- A. The attitude of the ZYXUK Directors
- B. The content of the report from SIAMRUS
- C. Planned expansion of ZYX into other countries
- D. Understanding existing capabilities in ZYX
正解:D
解説:
* Selection Criteria:
* Choosing the appropriate SIAM structure involves assessing various factors that influence the organization's ability to implement and manage the model effectively.
* Existing Capabilities:
* Understanding the current capabilities within ZYX is crucial as it determines the organization's readiness for different SIAM structures.
* This includes evaluating the skills, processes, and infrastructure already in place.
* Influence on Structure:
* The existing capabilities will help decide whether an internal, external, hybrid, or lead supplier model is most suitable.
* If ZYX has strong internal capabilities, it may lean towards an internal or hybrid model.
Conversely, if capabilities are lacking, an external integrator might be preferred.
* Strategic Alignment:
* Aligning the SIAM structure with existing capabilities ensures that the transition is smooth, cost-effective, and aligned with strategic goals.
* References:
* SIAM Professional Body of Knowledge (BoK), Chapter on SIAM Structure Selection
* ITIL 4: Create, Deliver and Support (CDS), Section on Assessing Organizational Capabilities References:
* SIAM Professional Body of Knowledge (BoK), Chapter on SIAM Structure and Sourcing
* ITIL 4: Direct, Plan and Improve (DPI), Section on Strategic Planning
質問 # 31
The SIAM Project Board has decided that the service integrator will be external. The external service integrator has been charged with establishing the governance framework to monitor and measure performance of the ZYX SIAM ecosystem What will contribute most to the complexity of the governance framework??
- A. ZYXUK's lack of attendance at the Change Approval Forum
- B. ZYX's merger with a Japanese competitor
- C. ZYXG's IT strategy and local service providers
- D. ZYXD's job descriptions and operating procedures
正解:B
解説:
Introduction:
* The complexity of the governance framework in a SIAM ecosystem can be influenced by various factors.
Analyzing the Options:
* Option A:
* ZYX's merger with a Japanese competitor.
* Mergers typically introduce significant complexity due to differences in organizational cultures, processes, and systems.
質問 # 32
ZYX decided to use a phased approach for implementation SIAMRUS was appointed as the service integrator and is now live The next phase is to replace the services currently provided by OUTSCO with services provided by ZYXS, ZYXD, FIELDSCO and NETSCO. This is expected to be completed in 2 months OUTSCO has established a small transition team to assist with the service transfer Over the past 4 months the performance of the OUTSCO service desk has deteriorated, with 50% of calls to the service desk exceeding the call answer time service level OUTSCO has admitted that this is due to reduced numbers of staff on their service desk What is the best approach to address the service level failures?
- A. Offer OUTSCO a bonus for any service level improvements
- B. Ask SIAMRUS staff to take over the work of the transition team
- C. Apply service credits to OUTSCO according to their contract
- D. Move staff from the transition team back into the service desk
正解:D
解説:
* Context Understanding:The performance of the OUTSCO service desk has deteriorated due to reduced staff numbers, affecting service levels significantly.
* Service Level Management:Ensuring that service levels are met is critical for maintaining customer satisfaction and operational efficiency. Immediate action is needed to address the shortfall in service desk performance.
* Reallocation of Resources:Moving staff from the transition team back into the service desk provides an immediate solution to bolster the service desk and improve call answer times.
* Transition Team's Role:The transition team's primary goal is to assist with service transfer. However, since the transition will not be completed for another two months, reallocating some team members temporarily can help maintain service levels without significantly impacting the transition process.
* Alternative Options:
* Applying service credits penalizes OUTSCO but does not resolve the immediate issue.
* Asking SIAMRUS staff to take over the transition work may not be feasible or efficient, as they may not have the specific knowledge required.
* Offering a bonus for improvements might motivate OUTSCO but does not address the immediate staffing issue.
* Conclusion:The most practical and effective immediate solution is to move staff from the transition team back into the service desk to improve service levels.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Service Level Management
* SIAM Professional Body of Knowledge (BoK), Transition Planning and Support Sections
質問 # 33
The transition to SIAM was completed 12 months ago using a big bang approach. ZYXS is the service integrator The ZYX Board of Directors set a strategic vision for SIAM to gam control over changes to all IT services within 2 years This is not being achieved and there are issues with the performance of several service providers.
Who should be in the service review board?
- A. . The ZYX CEO (chair) and the ZYXS IT Director
- B. The service delivery directors from each of the service providers
- C. The senior representative from each of the service providers
- D. The service improvement process owners from each of the service providers
- E. . The ZYXS service improvement manager (chair)
- F. . The CAF and the ZYXS Service Management and Service Desk Lead (chair) - The change managers from each of the service providers
- G. . The ZYXS IT Director (chair)
正解:E
解説:
* Service Review Board (SRB) Role:
* The SRB is responsible for overseeing service performance, managing issues, and driving continuous improvement across the service ecosystem.
* Key Members:
* The ZYXS IT Director, as chair, provides leadership and accountability for the overall service integration and management.
* Senior representatives from each service provider ensure that there is direct communication and accountability from all parties involved in service delivery.
* Rationale:
* Having the IT Director chair the SRB ensures alignment with organizational goals and strategies.
* Including senior representatives from each service provider ensures that all service partners are actively engaged in performance discussions and improvement initiatives.
* Impact on Performance:
* This composition fosters collaboration, ensures transparency, and enhances accountability, addressing the issues with service provider performance.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Governance
* ITIL 4: Drive Stakeholder Value (DSV), Section on Stakeholder Management
質問 # 34
......
良い仕事を見つけることを選択した場合、できる限りSIAMP認定を取得することが重要です。効率化を促すすばらしい製品があります。したがって、テストの準備をするためのすべての効果的かつ中心的なプラクティスがあります。専門的な能力を備えているため、SIAMP試験問題を編集するために必要なテストポイントに合わせることができます。あなたの難しさを解決するために、試験の中心を指し示します。したがって、高品質の資料を使用すると、試験に効果的に合格し、安心して目標を達成できます。
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