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Microsoft MB-910 exam, also known as Microsoft Dynamics 365 Fundamentals (CRM) exam, is designed to test the candidates' understanding of the core concepts and functionalities of Dynamics 365 Customer Engagement. MB-910 exam is intended for those who want to demonstrate their knowledge of the fundamental features and capabilities of the platform, including sales, marketing, customer service, and field service.

To prepare for the MB-910 Exam, Microsoft recommends that candidates have a basic understanding of cloud computing, customer relationship management, and business processes. Microsoft also offers a range of training options, including instructor-led courses, online courses, and self-paced learning resources. Additionally, there are several third-party study materials available, such as study guides, practice exams, and video tutorials.

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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q110-Q115):

NEW QUESTION # 110
A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.

Answer:

Explanation:

NEW QUESTION # 111
A company plans to use Dynamics 365 Customer Insights - Journeys. You need to describe app event functionality. For each of the following statements, select Yes if the statement is true. Otherwise, select No NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 112
A company uses Dynamics 365 Sales.
You need to analyze account data and create reports based on the analyses. Which solution should you use?

A. Power BI
B. Microsoft Forms Pro
C. Power Automate
D. Management Reporter

Answer: A

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/introduction-sales-template-apps

NEW QUESTION # 113
A company plans to implement Dynamics 365 Marketing.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/segmentation-lists-subscriptions

NEW QUESTION # 114
An air conditioning company uses Dynamics 365 Field Service.
When a problem is detected with a customer's air conditioning system, a new case must be opened automatically.
You need to recommend a solution for the company. What should you recommend?

A. Work orders
B. Connected Field Service
C. Case management
D. Field Service Mobile
E. Universal Resource Scheduling

Answer: B

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

NEW QUESTION # 115
......

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Free PDF Quiz Microsoft - MB-910 - Microsoft Dynamics 365 Fundamentals (CRM)–Professional 100% Exam Coverage

Providing You Perfect 100% MB-910 Exam Coverage with 100% Passing Guarantee

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