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Salesforce Health Cloud Accredited Professional Sample Questions (Q83-Q88):

NEW QUESTION # 83
Anew user story requires an OmniScript to update an existing field on a custom SObject.
Which two components should a consultant use to satisfy the requirement?
Choose 2 answers

A. API Actions
B. SOQL Query
C. DataRaptors
D. Integration Procedures

Answer: C,D

NEW QUESTION # 84
A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.
How should a consultant conduct discovery to define a workflow for these call center users?

A. Identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization.
B. Build a proof of concept to present to the client and ask them for feedback.
C. Use work from another project to inform the discovery, then review it with the IT department.
D. Research industry trends and develop a point of view, then present it to the customer for validation.

Answer: A

Explanation:
The best way to conduct discovery to define a workflow for the call center users is to identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization. This approach will help the consultant understand the current state of the process, the pain points and challenges, the goals and expectations, and the potential solutions.

NEW QUESTION # 85
Bloomington Caregivers uses Health Cloud and has an Integration setup with an external payer system.
Which three business level APIs should a consultant recommend to help the payer organization electronically receive requests for care services?
Choose 3 answers

A. Care Services
B. Benefit Verification
C. Admission, Discharge, and Transfer (ADT)
D. Referral Request
E. Prior Authorization

Answer: A,D,E

Explanation:
Bloomington Caregivers, utilizing Salesforce Health Cloud, seeks to integrate with an external payer system to facilitate electronic requests for care services. To achieve this, the following business-level APIs are recommended:
1. Prior Authorization API
The Prior Authorization API enables healthcare providers to submit electronic requests for approval of specific medical services or treatments before they are provided. This process ensures that the proposed care is medically necessary and covered under the patient's insurance plan, thereby reducing delays and administrative burdens associated with manual authorization processes. Implementing this API streamlines communication between providers and payers, enhancing efficiency and patient care.
2. Referral Request API
The Referral Request API allows healthcare providers to electronically submit referrals for patients to receive specialist services or additional medical evaluations. This API ensures that referrals are processed promptly, facilitating timely access to necessary care for patients. By automating the referral process, it reduces paperwork and potential errors, improving coordination between primary care providers, specialists, and payers.
3. Care Services API
The Care Services API supports the management and coordination of various healthcare services provided to patients. It enables the electronic submission and tracking of service requests, such as home health care, medical equipment provision, or therapy sessions. This API ensures that all parties, including providers and payers, have up-to-date information on the services being rendered, promoting seamless care coordination and efficient resource utilization.
References:
For detailed information on Health Cloud Business APIs, including those for Prior Authorization, Referral Requests, and Care Services, refer to the Salesforce Health Cloud Developer Guide:
Salesforce Developers
To understand how these APIs integrate with external systems and the benefits they offer in streamlining healthcare operations, consult the Salesforce Healthcare API documentation:
Salesforce Developers
Implementing these APIs will enable Bloomington Caregivers to efficiently manage electronic requests for care services, ensuring timely approvals and coordinated care delivery.

NEW QUESTION # 86
A consultant is implementing clinical assessments to track intake for a hospital leveraging the Discovery Framework. Which three functions is the consultant able to leverage with Health Cloud?

A. Branching
B. Question Bank
C. Image Analysis
D. Encrypted Text
E. Scoring

Answer: A,B,E

NEW QUESTION # 87
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, thecompany plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?

A. Identity Verification Flow Templates
B. Customer Identity OmniScript Templates
C. Verify Customer Identity Process Flow
D. Reusable Verification FlexCards

Answer: A

Explanation:
Out-of-the-box caller authentication in Health Cloud is primarily supported throughIdentity Verification Flow Templates. These flow templates are designed to help organizations comply with HIPAA and other regulatory requirements by standardizing the caller verification process for contact center agents.
Step-by-Step Reference:
* Health Cloud provides Identity Verification Flow Templatesthat streamline the authentication of callers, reducing manual processes and ensuring regulatory compliance.
* Extract:
"Use the Health Cloud Identity Verification Flow Templates to verify a caller's identity based on information you select, such as date of birth, phone number, or other criteria." (Source: Administer Health Cloud)
* These templates can be deployed as standard flows and easily customized for the organization's authentication requirements.
* Extract:
"Leverage out-of-the-box Identity Verification Flow Templates to quickly set up and deploy identity verification processes in your contact center." (Source: Administer Health Cloud - Identity Verification)
* This approach is preferred over FlexCards, OmniScripts, or ad-hoc processes, as it provides a compliant and guided experience.

NEW QUESTION # 88
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